Buying in the VITASNACK online store is very easy! You do not have to register, but if you wish, do so and we will keep you informed about our news and promotions. Enter our store and select your product or products.

To see the article in more detail click on the photograph or the name of the product. This way you will see all its compositions, characteristics, nutritional information, flavors and available formats, etc.

Then you just have to …

1. Select the product you want, choose the number of units and click the “Add to cart” button.
2. Add as many items as you want. When you want to confirm your purchase click on “View cart” and then on “Finish purchase”. At this point you can calculate the costs of your shipment to be able to eventually benefit from the promotions that we can offer you at any time.
3. Billing Detail: it is the moment to indicate the billing information and confirm the delivery address specifying if you want the order to be sent to your registration address or to a different one.
4. Review your order and select the preferred payment method: VISA or MASTERCARD Credit Card, Direct Bank Transfer or PayPal. If everything is correct, click “Place the order” and follow the instructions for making the payment. Once the payment is completed, you will see the Order Registration Confirmation and you will immediately receive the confirmation in your email.
5. Shipping: more detail in the corresponding section.
6.  

CONSUMER ATTENTION

If you have any questions regarding the products or services of our online store, please contact us through our email info@vitasnacks.es. We will reply quickly!

PRODUCTS PRICES

The price of the products is in EUROS and includes taxes according to Spanish Legislation. The final or total price of the purchase is shown in the final purchase summary, indicating the amount corresponding to the price of the determined product and the amount corresponding to the applicable taxes according to the country chosen in the shipping data.

SHIPPING

All confirmed orders in our online store are shipped within times described in Product shipping, by one of our courier services.

In order to optimize delivery, you must indicate an address where the order can be delivered within normal business hours.

You should bear in mind that at NATURAL CRUNCH we ship through our online store within the Iberian Peninsula, including Portugal, as well as in all over Europe. If you want to place an order from the Canary Islands, Ceuta or Melilla or another country not included in the list, send us an email to info@vitasnacks.es and we will contact you to inform you of the price of shipping costs.

The dealer will deliver the order during business hours. If the delivery cannot be made after two unsuccessful attempts, our dealer will notify the impossibility of making the delivery due to the absence of the recipient and will leave a note so that you can go to the nearest office for collection at the offices.

Please detail all the necessary data for delivery to your shipping address. Having complete information allows us to deliver your order on time. The VITASNACKS online store does not deliver to PO boxes.

The VITASNACKS online store cannot be held responsible for the breach of the contract signed in the event of exhaustion of stocks or of unavailability of the product, force majeure, interruption of activity or total or partial strike, especially of services. postcards and means of transportation or communications, floods or fire. In case of lack of stock of the product purchased by the client, it will be informed in writing in such case. If for reasons of force majeure the order cannot be delivered, the total amount of the purchase will be refunded.

RETURN OF PRODUCTS

If you need to return a defective product or the order is incorrect, we will bear the shipping costs as long as the product is not unsealed.

In case you have opened the product and you think that there is a quality problem, please send us an email to info@vitasnacks.es and send the product back to

NATURAL CRUNCH
El Chuche neighborhood 89
04410 Benahadux Almería

It is very important that you return the product to us (even if it is open) in order to carry out the quality control of the batch and evaluate any incident and be able to take the corresponding corrective measures.

You can always return a product under the right of legal withdrawal for 7 working days.

When you want to return your order during this period, without NATURAL CRUNCH having made any mistake on your part, we will reimburse you the amount except the shipping and return costs, with a minimum of € 12.

PAYMENT SECURITY

The purchases made and the data transmitted in them are in SSL encrypted form so the purchase process is secure. For greater security, NATURAL CRUNCH never has access to confidential information regarding the means of payment. As they are not stored, the bank details of each user will be requested for each new order.

PRODUCT WARRANTY

The products purchased in our store maintain the same guarantees as those purchased in all our stores and points of sale.